Disabled Access and Facilities
We try to make every visitor’s experience as easy as possible but sometimes our Victorian Grade II*-listed building can get in the way! Building restrictions mean that not all areas are accessible by wheelchair users but we have tried our best to install temporary fixtures to make movement a little easier. Disabled visitors are asked to notify us before attending an event so we can discuss in more detail how to make visits as accessible as possible. Please take note of the following when planning your visit:
- Parking: there are Blue Badge designated parking bays on Margaret Street and additional bays on Edmund Street. For more up to date information on Blue Badge designated parking bays, please click here
- Entrance into the building: access can be made using a portable ramp. Please ring the bell outside the main entrance for assistance when you arrive.
- Exit/Emergencies: we ask that users with disabilities be accompanied by someone else able to assist them to safety in the event of an emergency.
- Toilets: there is one cubicle designated for wheelchair users on the first floor of the building, adjacent to the Lyttelton Theatre (which can be accessed using lift).
- Service dogs are welcome in the building; staff can provide water for service dogs if required.
- Hearing loops are available for a small fee – please ask when making your booking.
- Visual aids: all rooms are equipped with projectors and screens, or LCD TV screens. Do ask if you require any more technical details.
- Room Accessibility: Unfortunately rooms 14, 16 and the Coffee Lounge are not accessible to wheelchair users as they require access via steps. Room 21 can be reached by wheelchair users via the rear of the Lyttelton Theatre. Portable ramps are available to access the Dickens, John Peek and Ryland Rooms. Refreshments will be made available to disabled persons in other areas of the building which are accessible to them.